Some physical items may be returned or exchanged within 30 days. After 30 days, no exchanges or refunds are given. Refunds are given in the same manner as original payment. No exceptions. To be eligible for an exchange or return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at firstname.lastname@example.org for further information or to notify us of a return or exchange.
Digital files are nonrefundable.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Vibration Snob is not responsible for lost or stolen packages. If the tracking confirms that the package was delivered and you did not receive it, please contact USPS to further assist you.